Shannon is a born and raised Bostonian turned Floridian. Shannon earned her bachelor's degree in Criminal Justice from the University of Massachusetts Lowell and her master’s degree in Criminology and Criminal Justice from the University of Tampa. She has always had a desire to help others and watch others succeed. It wasn’t until after Shannon completed her internship at a county prison back in Boston, where she worked closely with inmates diagnosed with substance abuse, mental health, and or co-occurring disorders, that she realized where her true passion laid. Since then, she has started her journey in helping others though case management. She strives to positively impact clients, in order to help individuals make positive changes in their life as well as being the best version of themselves. During her free time, Shannon enjoys being outdoors - especially on the beach, paddleboarding, watching and playing sports, taking spinning classes and hanging out with family and friends.